Frequently Asked Questions

Welcome to the Asap Deals Help Centre. Find quick answers about ordering, payments, delivery, returns, warranties, and shopping with us.

Orders

How do I place an order?

Shopping with Asap Deals is simple:

Browse our products and select the item you want.
Choose the required size, colour, quantity, or other options where applicable.
Click Add to Cart or Buy Now.
Enter your delivery details.
Select your available payment method.
Complete your payment and place your order.

You will receive an order confirmation once your order has been successfully placed.

Can I change my order after placing it?

We will try to assist before the order is processed or dispatched. Once an order has entered fulfilment or has been handed over to the courier, changes may no longer be possible.

Can I cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible to request cancellation.

Orders that have already been dispatched may need to follow our applicable returns and refund process.

How can I check my order status?

If you created an account, you may be able to view your order information from your account.

We may also send order and delivery updates using the contact information supplied during checkout.

Shipping & Delivery

Where does Asap Deals deliver?

We deliver to customers across South Africa, subject to courier coverage and any delivery restrictions applicable to your location.

How long does delivery take?

Delivery times depend on your location, product availability, order processing and courier operations.

The estimated delivery information shown during your purchase should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

How much does delivery cost?

Shipping charges, where applicable, are calculated based on the order and delivery information and will be displayed during checkout before you complete your purchase.

How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your tracking details.

What should I do if my order is delayed?

First check your latest tracking information.

If your order appears significantly delayed or there has been no tracking movement for an extended period, contact Asap Deals with your order number so our team can investigate.

What happens if I enter the wrong delivery address?

Please contact us immediately.

If the order has not yet been dispatched, we may be able to update the delivery information.

Once the parcel has been dispatched, changing the address may not be possible and additional courier charges may apply.

Payments

What payment methods do you accept?

The payment methods currently available to you will be displayed securely during checkout.

Is it safe to shop on Asap Deals?

We take online shopping security seriously. Payments are processed through the payment services made available through our online store, and appropriate security measures are used to protect transactions and customer information.

Are your prices in South African Rand?

Yes. Unless otherwise indicated, prices on Asap Deals are displayed in South African Rand (ZAR).

Will I receive proof of my order?

Yes. After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please keep your order number for future reference.

Returns & Refunds

Can I return a product?

Eligible products may be returned subject to our Returns, Refunds & Warranty Policy.

Return eligibility can depend on factors including the product condition, reason for return, product category and applicable consumer law.

What if I receive the wrong product?

Your order number
Photos of the product received
Photos of the packaging where relevant
A description of the issue

Our team will review the matter and advise you on the next steps.

What if my product arrives damaged?

Please contact us promptly after discovering the damage.

Include clear photographs or videos showing the product, damage and packaging where appropriate. This helps us investigate the issue efficiently.

When will I receive my refund?

Approved refunds are processed according to our refund procedure. The time for the funds to appear in your account may also depend on your bank or payment provider.

Please refer to our Refund Policy for the applicable conditions and process.

Can I return a product because I changed my mind?

Change-of-mind returns may be accepted where eligible and subject to our return conditions.

The product may need to be unused, complete and returned with its original packaging, accessories and included items.

Please review our Returns, Refunds & Warranty Policy before initiating a return.

Products & Warranty

Are Asap Deals products brand new?

Unless a product listing clearly states otherwise, products sold as new are supplied as new products.

Always review the individual product page for product-specific information.

Do your products have a warranty?

Warranty coverage depends on the individual product and any applicable supplier, manufacturer or Asap Deals warranty terms.

Where a warranty applies, the relevant conditions and exclusions must be satisfied.

What should I do if my product develops a fault?

Contact our customer support team with:

Your order number
Product name
Description of the fault
Photos or video demonstrating the problem where possible

We will review the information and advise you on the appropriate next step.

What if an item is out of stock?

Products marked as unavailable cannot normally be ordered until stock becomes available again.

Stock availability can change, so check the product page periodically for updates.

Promotions & Discount Codes

How do I use a discount code?

Enter your valid discount code in the designated discount or promotional code field during checkout.

The discount should appear before you complete payment if the code is valid and your order meets its conditions.

Why isn't my discount code working?

A discount code may not work if:

It has expired.
The minimum order requirement has not been reached.
The products in your cart are excluded.
The code has already been used where usage is limited.
The code cannot be combined with another promotion.
The code was entered incorrectly.

Check the promotional terms and try again.

Customer Accounts

Do I need an account to shop?

Where guest checkout is available, you can place an order without creating an account.

Creating an account may make it easier to manage your information and access relevant order details.

I forgot my password. What should I do?

Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.

Privacy & Security

How does Asap Deals use my personal information?

We use customer information for legitimate business purposes associated with operating our online store, including processing orders, providing customer service, fulfilling deliveries and other purposes described in our Privacy Policy.

Please read our Privacy Policy for more detailed information about how personal information is handled.

Does Asap Deals use cookies?

Our website may use cookies and similar technologies for functionality, analytics and other purposes described in our Cookies Policy.

Contact & Support

How can I contact Asap Deals?

If you need assistance with an order, product, return, delivery or another store-related matter, contact us through the customer support details provided on our website.

For order-related enquiries, please include your order number so we can assist you more efficiently.

I still have a question. What should I do?

We're happy to help.

Visit our Contact Us page and send us your question. Our customer support team will assist you as soon as possible.

Need More Information?

You can also review our:

Shipping & Delivery Policy
Returns, Refunds & Warranty
Refund Policy
Privacy Policy
Terms
Cookies Policy

These pages provide more detailed information about shopping with Asap Deals.